DTMF Relay : RTP-NTE vs SIP INFO vs SIP NOTIFY
DTMF tones are the tones that are generated when a telephone key is pressed on a touchtone phone. Sometimes the called endpoint needs to hear those tones, such as when you enter digits during the call in response to a menu. Low-bandwidth codecs can distort the sound, however. DTMF relay allows that tone information to be reliably passed from one endpoint to the other. By default, SIP uses in-band signaling, sending the DTMF information in the voice stream. However, you can configure it to use RTP-NTE, SIP INFO messages, SIP NOTIFY messages, or KPML for transmitting DTMF tone information. RTP-NTE is an in-band DTMF relay method, which uses RTP Named Telephony Event (NTE) packets to carry DTMF information instead of voice. If RTP-NTE is configured, SDP is used to negotiate the payload type value for NTE packets and the events that will be sent using NTE. RTP-NTE can cause problems communicating with SCCP phones, which use only out-of-band DTMF relay. In a CallManager 4.x network with SC